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FAQs
Something you want to know? We'll try to have the answers for you below but if not, feel free to send a note from our Contact Us page.
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How do you charge for shipping?So with us, we will be using USPS Priority Mail and Fed Ex for same-day shipping when requested. The initial 5 pounds for priority and express shipping will be $8. Every 5 pounds after that will be $6 extra. (Use The Fed-Ex Shipping Calculator for Overnight Priority deliveries to get an idea of base shipping charges as for it's a much higher cost.) For international orders, all you have to do is have an Aeropost account in addition to paying the normal shipping fees to deliver the goods to your Aeropost address. Please allow up to 3 business days for USPS shipping and 1 day for Fed Ex Overnight. International orders, please allow 3 weeks for delivery time.
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What is your return policy?While we don't do refunds, we are more than happy to do exchanges and returns for store credit. Do note that returns will incur a 50% restocking fee and exchanges can only be for the exact amount of the previously purchased item and the exchange item can only be picked out and sent as we receive the originally purchased item. The buyer is responsible for shipping charges for returns and exchanges. A code will be generated to add to your future purchases for store credit.
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Which payment methods do you accept?We accept all major forms of credit/debit cards such as Visa/MasterCard/American Express or PayPal.
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